Here is the return form to download, fill in and slip into your return parcel.

Please note that we no longer exchange items. A refund will be issued once your order has been received at our premises.

Make sure you return the item in its original packaging, in perfect condition, together with the corresponding invoice. Returns must be sent by post only. You have 14 days after receiving your order to send the item back.

See the return form as an image

All orders are prepared the day after your purchase. Orders placed on Friday are shipped on Monday. There are no shipments at the weekend.

Our carrier usually delivers within 48 hours in mainland France.

You will receive your parcel number and tracking link by email.

If you reached the order confirmation page but did not receive the confirmation email, it may be in your spam folder. Please add our email address contact@lacoquefrancaise.com to your contacts so this does not happen again.

If you cannot find our email in your spam folder, the email address you gave us may be incorrect. You can change your email in your customer account or contact our customer service at contact@lacoquefrancaise.com or by phone: +33 4 86 33 64 84.

France and Monaco:

- Home delivery €4.90 (free from €79).

- Pickup point delivery €3.90 (free from €59).

Rates for other countries are on our Deliveries and returns page.

Our shop is at Les Terrasses du Port, second floor: 9 Quai du Lazaret, 13002 Marseille.
We are open 7 days a week, from 10am to 8pm.

We have more than 900 points of sale in France and abroad. See here

Despite all our efforts to deliver quality products, an order is sometimes damaged in transit or a phone accessory turns out to be faulty.

Likewise, despite all the care taken with your order, you may not receive the product you ordered.

To resolve these issues quickly, please follow the return procedure described in this form.

Despite everything we do to deliver your accessories, your order may occasionally arrive incomplete.

To resolve this as quickly as possible, please contact our Customer Service so that we can send you what you ordered.

Email: contact@lacoquefrancaise.com Phone: +33 4 86 33 64 84

To use a promo code, go to checkout after confirming your cart. Enter your promo code in the "Discount code" field and click "Apply".

Purchases can be paid:

• By bank card (Carte Bleue, Visa, Mastercard…): enter your card details directly in the dedicated field (secure SSL-encrypted entry).
  
  Orders paid by card are charged on the day of the order.

• Apple Pay: Apple's secure and private payment service.

• PayPal

Card transactions at LACOQUEFRANÇAISE are handled by Shopify Payments.

Payment is encrypted and secure: neither LACOQUEFRANÇAISE nor Shopify Payments stores your bank details.

As soon as your payment is received, all information related to your card is automatically deleted.

If your payment is declined, first check your card details:

– Check that the information entered is correct, in particular your card number and expiry date.
– Make sure you entered your card's security code correctly. It is the three-digit number on the back of the card.
– Check with your bank whether they are declining the payments.
– You can also try another payment method by going to your account and clicking on the order whose payment was declined.

If you have followed all the steps above and your payment is still declined, please contact our customer service.

Your bank may ask you to confirm before making a payment.

You will then receive a text message or an app notification asking you to approve the action.

Once done, please wait a few moments to be redirected to our website. Your screen will show your order number, confirming that it has been processed.

We strongly recommend that you do not interrupt or leave these steps to go back to the shop. Doing so can block the transaction and affect the verification of your order.

Please contact us as soon as possible, by phone only, on +33 4 86 33 64 84.

Please give us the correct address before shipment so that we can update your order. If your order has already left our premises, full payment for your order is required for it to be delivered to the correct address.

Why? Simply because it can take our partner up to 6 months to return undelivered mail to us.

Our parcels usually arrive within 48 to 72 hours, but delivery can take longer due to postal delays.

If you have not received your order after 7 working days, please first check the tracking of your parcel that you received by email.

If the tracking shows your parcel as delivered but you have not received it yet, we advise you to contact customer service.

If your order is a little late, don't panic! Orders reach customers within 2 to 3 working days at most.

Delays can have several causes: postal strikes, public holidays, summer periods, etc. If you still have not received anything after 10 working days, please contact our Customer Service at contact@lacoquefrancaise.com or by phone: +33 4 86 33 64 84

Remove the snap hook from the adapter and place the fabric part between your case and your phone. The protruding part must be inserted into the case's opening so that it sticks out.

Put the snap hook back on the end of the adapter. You're ready to clip on your chain/strap!

Follow the tutorial below:

See the tutorial as an image

Follow the tutorial below:

See the tutorial as an image

First, check your mobile phone's instruction manual, where the model reference should be given.

Otherwise, go to your phone's settings and look in the section usually called "About phone", where you will find your phone's name.

Finally, if you still cannot find your phone's name, please have a look at our "Adapters" product page, which

First, click the "My account" icon in the top right corner of the screen, then click "Sign up", or simply click here.

Fill in the requested information (last name, first name, email address and password) and click "Create account".

Your account has been created! Just enter your delivery and billing addresses to place your first order.

Our Customer Service is available Monday to Friday from 9am to 5pm.

You can contact our advisers by phone on +33 4 86 33 64 84 or by email: contact@lacoquefrancaise.com