Attached you will find the return form to download, fill out, and then slip into your return package.

Please note that we no longer offer exchanges of items. A refund will be issued once your order has been received at our premises.

Please make sure to return the item to us in its original packaging, in perfect condition, and accompanied by the corresponding invoice. Returns must be made by post only. You have 14 days after receiving your order to return the item to us.

All orders are prepared the day after your purchase. Orders placed on Friday are shipped on Monday. There is no shipping on weekends.

Our carrier generally delivers within 48 hours for mainland France.

You will receive your package number and the tracking link by email.

If you arrived at the order confirmation page and did not receive the confirmation email, it may be in your spam folder. Please add our email address: contact@lacoquefrancaise.com to your contacts to prevent this from happening again.

If you cannot find our email address in your spam, the email address you provided to us may not be correct. You can change your email in your customer account or contact our after-sales service at contact@lacoquefrancaise.com or by phone: 0486336484.

You can choose for standard delivery or to relay points for a price of 7 euros.

Delivery is free for all orders above 59 euros.

Our shop is located on the terraces of the port on the second floor, 9 Quai du Lazaret, 13002 Marseille. Open 7 days a week from 10 a.m. to 8 p.m.

Despite our best efforts to deliver quality products, occasionally an order deteriorates in transit or a phone accessory is defective.

Likewise, despite all the care taken with your order, you may not receive the product you ordered.

For rapid resolution of these issues, please follow the returns procedure located in this form .

Despite all the means that we implement to deliver your accessories, it may happen that your order reaches you incomplete.

In order to solve this problem as soon as possible, we invite you to contact our Customer Service so that we can send you what you have ordered.

Mail: contact@lacoquefrancaise.com Tel: 0486336484

To use a promo code, go to checkout, after validating your basket. Enter your promo code in the "Discount Code" field and click "Apply".

Payment for purchases is made:

• By bank card (Carte Bleue, Visa, Mastercard, etc.): You must indicate your bank details, directly in the area provided for this purpose (entry secured by SSL encryption).
  
  The amount of orders paid by credit card is collected on the day of the order.

• Apple Pay: Apple's secure and confidential payment service.

• Paypal

Credit card transactions at Lacoquefrancaise are handled by Shopify Payments.

The payment is encrypted and secure and neither Lacoquefrancaise nor Shopify Payments keep traces of your bank details.

Upon receipt of your payment, all data concerning your card will be AUTOMATICALLY erased.

If your payment is declined, first verify your credit card information:

– Check that the information entered is correct. Remember to check your card number and expiration date.
– Make sure you have not made a mistake when entering your card's security code. This is the three-digit number displayed on the back of the card.
– Check with your bank to see if they are the source of the declined payments.
– You can also try another payment method by going to your account and clicking on the declined payment command.

If you have followed all the steps above and your payment is still refused, we invite you to contact our customer service.

Your bank may ask you to confirm before making a payment.

You will then receive an SMS or in-app notification asking you to approve the action.

Once done, please wait a few moments to be redirected to our website. Your screen will display your order number, confirming that our service has taken care of it.

We strongly recommend that you do not interrupt or exit the steps to return to the store. Such mishandling may block transactions, thus affecting the verification of your order.

Please contact us as soon as possible by telephone only at 0486336484.

Please let us know the correct address before shipping so that we can modify your order accordingly. If your order has already left our facilities, full payment for your order is required for it to be delivered to the correct address.

Why this? Quite simply because it can take up to 6 months for our partner to return undelivered mail to us.

Packages we ship typically arrive within 48-72 hours, but delivery times may be longer due to postal delays.

If you have not received your order after 7 working days, please first check the tracking of your package that you received by email.

If the tracking indicates that your package has been delivered but you have not yet received it, we advise you to contact customer service.

If your order is a little late, don't panic! Orders arrive at the customer in 2 to 3 working days maximum.

If a delay is observed, it may depend on several factors: postal strike, public holidays, summer periods, etc. However, if you do not receive anything after 10 working days, please contact our Customer Service at the following address: contact@lacoquefrancaise.com or by telephone: 0486336484

Remove the carabiner from the adapter, place the fabric part between your case and your phone. The outgoing part must be inserted into the cavity of the case so that it comes out.

Put the carabiner back on the end of the adapter. You are ready to clip your chain/cord!

Follow the tutorial below:

Follow the tutorial below:

Please refer to the instruction manual of your mobile phone first, and the part number should be indicated.

Otherwise, on your phone, go to settings and look in the section usually called “About phone” and you will find the name of your phone there.

Finally, if you still cannot find the name of your phone, we invite you to contact our customer service advisors by telephone who can help you find the right accessories for your phone.

First, click the “My Account” icon in the upper right corner of the screen, then click “Register”, or simply click here .

Fill in the requested information (last name, first name, email address and password) and click on “Create account”.

Your account was created ! Simply enter your shipping and billing addresses to place your first order.

Our Customer Service is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

You can contact our advisors by phone at 0486336484 or by email: contact@lacoquefrancaise.com